Privacy Policy

1. Introduction

At Prefecture RDV Alerts, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our service.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

• Contact Information: Email address, phone number
• Personal Information: Name, family name
• Appointment Preferences: Prefecture selection, appointment type
• Device Information: Device ID for push notifications

2.2 Automatically Collected Information

• Usage data and service interactions
• Technical information (IP address, browser type, device type)
• Notification delivery status

3. How We Use Your Information

Your information is used exclusively for:

• Service Delivery: Sending appointment availability alerts via email, SMS, and push notifications
• Account Management: Managing your account and preferences
• Service Improvement: Analyzing usage patterns to improve our service
• Communication: Sending important service updates and notifications
• Support: Responding to your inquiries and providing customer support

4. Data Sharing and Disclosure

We may share your information only in these limited circumstances:

• Service Providers: With trusted partners who help us deliver our service (email/SMS providers, payment processors)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission (SSL/TLS)
• Secure database storage
• Regular security audits
• Access controls and authentication

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

8. Cookies and Tracking

We use minimal cookies and tracking technologies to improve user experience and analyze service usage. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our service integrates with the following third-party services:

• Payment Processing: Stripe (for subscription payments)
• SMS Delivery: SMS service providers
• Email Delivery: Email service providers
• Push Notifications: Apple Push Notification Service (APNs)

These services have their own privacy policies and we encourage you to review them.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Service: Prefecture RDV Alerts
Website: pref-rdv.com